COVID-19 Client Visitor’s Summary

We Welcome You Back Within Our Hospital Premises!

But not all is quite normal yet, as there are still some changes to comply with the Victorian COVID-Safe Business requirements

  • One pet-parent shall be permitted to enter the hospital, per visit. This provision is necessary to keep the number of people within our indoor space within defined limits.
  • You will need to sign-in upon entry via our visitor logbook (or  via QR-code). This is a mandatory requirement for our business. You need only provide us only with your first name, a contact telephone number, the time you arrive and we may record your forehead temperature with a contactless IR-thermometer.
  • Our three-step check-in process upon entry is simply
    • (1) Sanitise hands
    • (2) Complete Visitor Log (or QR-Code)
    • (3) +/- Record forehead temperature

We Remind You...

  • Social Distancing requirements remain. Please keep a 1.5m distance from our team and other visitors.
  • A face mask is necessary at all times. Ensure your mask complies with the requirements to cover your nose and mouth. Face shields alone do NOT satisfy the Victorian requirements
  • We ask that you do not make cash payments. Electronic payments are safer for our team.

Veterinarians confirmed as an "Essential Service"

On the evening of March 27th, the Australian Veterinary Association received the following statement from the office of the Hon. David Littleproud MP, Minister for Agriculture:

“The Federal Government considers the role of veterinarians essential to the agricultural sector and therefore to our nation’s food security but also in protecting companion animals and our nation’s wildlife... The Federal Government will continue to work to maintain the essential role that veterinarians have in Australia during this crisis..."


COVID-19 and Pets

An excellent summary has been provided from the Australian Veterinary Association (AVA) that is essential reading for any clients worried about their pets during this time.

(28th March) UPDATE AVA Video: Belgium cat News Article: Brussels Times News Article

Here is the AVA-link to view their summary and short video

In summary:

  • all current evidence supports the fact that the spread of COVID-19 in the human population is due to close human to human contact and that there is no evidence that pets are capable of spreading the disease to humans
  • There have been two dogs in Hong Kong who have tested positive to COVID-19. This was due to close contact with their owners who had COVID-19. Neither of these dogs showed any sign of illness
  • If you are in quarantine, please keep your pet with you. However, minimise close contact and please wash your hands before and after handling your pet or its food and water bowls
  • Do not do anything to compromise your pet’s welfare. Your veterinarian can talk to you on the phone about any concerns you may have


Once again, we would like to thank you for your understanding, patience, and cooperation thus far with the changes we have implemented. This is a time of rapid change and we know this can be unsettling. We will continue to act as necessary to slow the spread of this virus within our community, and further updates will follow as required.